If you can't see your Bundify widget on your store, follow this step-by-step troubleshooting guide to resolve the issue.
Quick Checks First
Refresh Your Page
Clear your browser cache
Hard refresh your page (Press Ctrl+F5 or Cmd+Shift+R)
Try a different browser
Check Widget Status
Login to your Wix dashboard
Go to Bundify app
Verify the widget is set to "Active" status
Common Issues and Solutions
1. Product Page Settings
✓ Check if your widget is configured for the right products:
Go to your widget settings
Verify if you selected "All Products" or specific products
If specific products were selected, confirm you're looking at the correct product page
2. Theme Compatibility
✓ Ensure your Wix theme is compatible:
Verify you're using the latest version of your theme
Check if your theme has any custom code that might conflict
Try temporarily switching to a default Wix theme to test
3. Installation Issues
✓ Verify proper installation:
Uninstall and reinstall the Bundify app
Check if your Wix plan supports app installations
Ensure you have the latest version of Bundify
4. Display Triggers
✓ Review your trigger settings:
Check if any conditions are preventing the widget from showing
Verify your quantity break points are set correctly
Ensure your product prices match the trigger conditions
Still Not Working? Check These Advanced Settings
Technical Verification
Mobile vs Desktop
Check if the widget appears on both mobile and desktop views
Verify responsive design settings in your widget configuration
Page Loading
Ensure your page fully loads before checking for the widget
Check your internet connection stability
Step-by-Step Diagnostic Process
Verify Account Status
Check if your Bundify subscription is active
Confirm your Wix store is published
Ensure you have necessary permissions
Need Additional Help?
If none of these solutions work:
Gather Information
Screenshot of your widget settings
URL of the page where widget should appear
List of active Wix apps
Your browser and device details
Contact Support
Email our support team with the above information
Include your Wix store URL
Describe steps you've already taken
Still having issues? Contact our support team for personalized assistance.
Our technical team typically responds within 24 hours with a solution.
